Privacy policy

What we collect

Contact details, delivery addresses and order history that you provide when placing an order or creating an account, plus basic technical information needed to run the site.

Why we collect it

• To take payment for and fulfil your orders
• To contact you about dispatch, delays and welfare issues
• To provide your account, reservations and waitlist entries

Accounts and sign-in

Sign-in is handled by a third-party identity provider. We receive your name and email address from it; we never see or store your password.

Payments

Card details are handled entirely by our payment provider. We receive only the payment status of your order.

Cookies and website analytics

We use essential browser storage to operate the shop, including functions such as your basket and sign-in. With your permission, we also use Google Analytics 4 (provided by Google) to understand website visits and how customers use our pages. Analytics may set cookies and collect information about your device, browser and interactions with our website. We do not enable optional analytics until you agree.

You can accept or reject optional analytics using our cookie banner and change your choice at any time using the Cookie settings control on the website. Google may process analytics data outside the UK; please see Google's privacy information for further details.

Your rights

You can ask for a copy of your data, request corrections, or ask us to delete your account. Contact us and we'll action it.

Retention

Order records are kept as long as legally required for tax and accounting purposes.